1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details (email, phone), date of birth, and gender.

• Health & Skin Information: Skin condition details, photos, medical history, treatment responses, and any symptoms you share with us.

• Technical Data: Device type, IP address, browser information, and interactions with our website or app.

• Cookies & Tracking: Used for analytics, personalization, and service improvement.

2. How We Use Your Information

Your information is used to:

• Provide accurate skin assessments and treatment plans.

• Customize and improve our services.

• Communicate updates, reminders, and skincare advice.

• Analyze trends and enhance user experience.

• Ensure compliance with medical or legal obligations.

3. Sharing Your Information

We do not sell your data. Your information may be shared with:

• Certified dermatologists and professionals affiliated with Dr. Ala.

• Trusted service providers (e.g., hosting, analytics) under confidentiality agreements.

• Legal authorities, if required for compliance or protection.

4. Data Security

• Daily data backups are maintained in secure, geographically redundant locations.

• Disaster recovery procedures are in place to restore data in case of unexpected events.

• We implement encryption, access control, and secure storage practices to protect your data from unauthorized access or misuse.

5. Your Rights

You may:

• Request access to your personal data.

• Correct or update your information.

• Request deletion (where legally permissible).

• Opt out of marketing communications.

6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we make updates, we will:

• Post the revised policy on our official website or app with a new “Effective Date” at the top of the page.

• Notify users directly (via email or in-app notification) if the changes are significant or affect how your personal information is used.

• Provide a summary of key changes for transparency and easy understanding.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy means you accept the updated terms.

If you do not agree with the revised policy, you may choose to stop using our services and request deletion of your data at any time.

7. Contact Us

For any privacy-related questions or requests, contact:

Dr. Ala
Email: help@dr.ala.com
Phone: +965 6100 XXXX
Address: Kuwait-city